1 Definition of Terms

 

1.1 TOT: ST Bank

1.2 STB Easy Banking: An online banking service of TOT that allows customers to access various TOT services through the internet

1.3 Account Owner/Customer: A person who has the right to make payments and manage accounts according to bank regulations and Lao PDR laws

1.4 Service User: Refers to a legal entity or individual who has been granted access rights to the STB Easy Banking system according to the application form or customer modification form

1.5 User or System User: Refers to those who have the right to use the service as designated by the service user

1.6 User ID: Refers to a numeric or alphabetic code used to access the STB Easy Banking system

1.7 Password: A code that Users use to log in to the STB Easy Banking system

1.8 SSMS OTP: A method of receiving OTP (One-Time Password) codes via SMS text message on mobile phones

1.9 PIN: Refers to a 6-digit secret code that customers create to use as a password for transactions

2.Service User Conditions

 

2.1 Must have a savings account or current account with ST Bank Limited

2.2 Must have an email address and a contactable phone number

2.3 Must be the account owner with payment authority or must have authorization letter from the account owner to request service access

2.4 Must have basic knowledge in using computers or communication devices

2.5 Must be 18 years or older and be responsible for electronic transactions according to established laws and regulations

2.6 Must be 18 years or older and be responsible for electronic transactions according to established laws and regulations

2.7 Must provide copies of ID card, family book or passport of the account owner, authorizing person and authorized person

3. Scope and Services of STB Easy Banking

3.1 Non-transfer services such as: password changes, balance checking, viewing 12-month account history, and transaction confirmations are accessible 24 hours

3.2 Transfers between own accounts, internal TOT transfers, multiple account transfers, and salary transfers can normally be conducted anytime, except during cut-off periods. Transactions during cut-off times will be processed after the cut-off hour or the next day. Some transactions like salary transfers cannot be created or approved during these times.

3.3 Cash pickup service is a transfer service for recipients without TOT accounts. Recipients must collect money at TOT service points during operating hours.

3.4 Domestic inter-bank transfers are transfers from TOT accounts to other banks within Lao PDR:: • For LAK transfers: Available 24/7 through LAPNet, with limits of 300 million LAK per transaction and 500 million LAK per day
• For large amount transfers in LAK or foreign currencies through LaPASS:: - RTGS (over 100 million LAK): 9:00-15:30.
- ACH (under 100 million LAK): 9:00-15:30, with settlement at 10:30 and 14:30.

3.5 International money transfer services:

• Requires complete recipient and bank details.
• Thai Baht transfers before 14:30 on business days process same day
• Transfers after 14:30 and on holidays process next business day
• Receipt time depends on time zone differences

3.6 Bill payment services for utilities, phone, internet, tax, Smart Tax cards, etc:

• Immediate processing upon completion
• Electricity and water bill payments not available after 15:30 on month-end days

3.7 Advance salary transfer scheduling:

• Allows scheduling transfers up to 5 years in advance
• Executes on scheduled date if sufficient funds are available

4.Unsuccessful Transactions. Users should be aware that financial transactions will not be completed and will be automatically canceled in the following cases:

4.1 Insufficient available balance in the source account to cover the transfer amount in all transfer cases

4.2Transfer amount exceeds set limits such as: daily transfer limits for each type, account owner-defined limits, and cross-currency transfer limits

4.3 Incorrect transfer information such as:

• Wrong account name
• Incomplete information
• Incorrect destination account number
• Incorrect decimal point placement in amount
• Transfer to closed accounts
• Transfer to prohibited countries

4.4For inter-bank transfers that fail to reach destination accounts due to reasons in Article 4.3, if TOT cannot contact the customer within 10 business days of notification from the destination bank, TOT will return the transfer amount (excluding fees) to the source account

4.5 All transactions will be canceled if transfer windows are left open beyond the specified time limit

4.6 Incorrect OTP code entry

4.7 Connection issues due to:

• Internet signal problems
• Browser program malfunction
• Outdated browser

4.8 User cancellation such as: canceling scheduled transfers before their effective date